Frequently Asked Questions

Simply call our team at +1 (877) 470-3169 and one of our specialists will guide you through plan selection, scheduling, and setup. The entire process takes just a few minutes over the phone.

You'll need your service address, a valid photo ID, and a payment method. That's it — no long forms or credit checks required for most plans.

Professional installation typically takes 1–2 hours. We offer same-day and next-day appointments in most service areas, and many plans include a self-install option for even faster setup.

No. All Unbound WiFi plans are month-to-month with no annual commitment. You can cancel or change your plan at any time without early termination fees.

We offer plans ranging from 100 Mbps all the way up to 1 Gbps (1,000 Mbps) fiber. The right speed depends on the number of devices in your home and how you use the internet.

HD streaming typically requires 5–25 Mbps per stream. Our Standard plan at 300 Mbps is ideal for households that stream on multiple devices simultaneously.

Speeds can be affected by the number of connected devices, the age of your router, in-home wiring, and network congestion. Call us and a technician can diagnose and resolve most issues remotely.

Our fiber plans offer dedicated connections. Cable-based plans may share a portion of bandwidth on the local node, though this rarely impacts your experience in practice.

Our Ultra and Fiber plans include a free modem/router. For Basic and Standard plans, you can use a compatible device of your own or rent one from us for a small monthly fee.

Yes. If your router meets the specifications for your plan, you're welcome to use it. Our support team can help verify compatibility over the phone.

If you're using equipment provided by us, we'll replace it at no charge. Simply call our support line and we'll arrange a swap or send a technician.

Yes. Our Fiber plan includes a mesh WiFi system that eliminates dead zones throughout your home. Mesh upgrades are also available as an add-on for other plans.

Your billing cycle starts on the date your service was activated. Bills are typically due 21 days after the statement date. You'll receive an email reminder before each payment.

We accept all major credit and debit cards, as well as bank account (ACH) payments. Auto-pay is available for a small monthly discount.

Yes. We offer a seasonal hold option for qualifying accounts. Call our team to discuss your options — we'll work with you to find the best solution.

You can cancel anytime by calling us. There are no early termination fees on any of our plans. Equipment must be returned within 30 days of cancellation.